An update on COVID-19
All of our orders are shipped from our warehouse in Cleveland, Ohio. Due to the pandemic and a large volume of orders across all industries, most shipping carriers are facing delays. Please expect longer shipping times than usual. We are working hard to ensure our online orders are being fulfilled within 1 business day. Please note that we do not ship orders on Sundays and national holidays.
We currently offer shipping options with UPS, USPS and DHL International.
Free USPS first class shipping on U.S. orders over $50. For U.S. orders under $50, the standard shipping fee is $5.99. We can ship to PO Boxes, APO and FPO addresses. For the standard shipments within the US, your order may arrive in 2-5 business days once it has shipped. However, due to COVID-19, the delivery time cannot be guaranteed.
For shipments outside the US, the shipping fee and estimated delivery time will be calculated at checkout. The shipping fee and delivery times will vary based on destination country. Please note that customers are responsible for all customs, taxes, and duties.
Please allow 1-2 business days from the time of purchase for order processing. On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. We do not ship orders on weekends and national holidays.
We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned to YUCO as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not a signature confirmation.
YUCO is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather or any other shipping-related issues. YUCO is not responsible for incidental or consequential damages.
We accept returns of unworn items within 14 days of the original order's arrival. Items must be in unwashed and unworn condition with the original tags attached. Items must be carefully enclosed in the original packaging. We reserve the right to return any item that does not comply with our return policy. Please note that original shipping fees are not refundable.
To make a return, please send an email to firstname.lastname@example.org with your order number, the item(s) you would like to return or exchange, and the reason for requesting the return.
We must receive this email within 14 days of the original order's arrival in order to accept the return. We will send you a prepaid shipping label with the necessary return shipping information via email. For domestic returns, a $8 handling fee will be deducted from your refund. For international returns, the handling fee will vary based on your destination country and the customer will be responsible for the shipping fee.
A credit will appear on your credit card statement within 1-2 billing cycles after we receive the returned item(s) and approve the return.
Sale items and gift cards are final sale and not returnable.
Free exchanges for U.S. orders over $50. We charge a $3.99 exchange fee for U.S. orders under $50. Exchanges are not available for international orders. If you are a customer outside the U.S. and in need of a different size, please simply return the item(s) you no longer want, and place a new order of the item(s) you want.
We accept exchanges of unworn items within 14 days of the original order's arrival. To make an exchange, please send an email to email@example.com with your order number, the item(s) you would like to exchange, and the new size you need.
All sale items are final sale and not exchangeable.